Where: Billing & Usage (card icon at the bottom of the rail) · Roles: Admin
Only admins see the card icon, and only admins can open the page: a branch manager or user who types the address is returned to the Overview. Other roles still see the plan's features and limits reflected in the portal (locked pages, "x of y" counters), but not the billing contact, payment details or invoices.
| Tab | What you can do |
|---|---|
| Subscription | See your Current Plan (Core, Startup or Complete, monthly or annual, active-employee count and the monthly charge). Core is $6 per active employee per month ($5 annual) with a $59 monthly minimum; Startup is $8 ($7 annual) with a $59 minimum and every Complete feature; Complete is $11 ($10 annual) with a $109 minimum. Each plan card lists its headline features; click See all features to expand the full list. Upgrade from Core to Startup or Complete, or from Startup to Complete, or switch to annual billing. Startup is only offered to a new account with 10 or fewer active employees when it first subscribes; nobody can switch onto it from Core or Complete, and a company that has cancelled does not return to it. A company already on Startup can still switch between monthly and annual, and InstaNotified moves it to Complete as it grows. If InstaNotified agreed a special rate or minimum with you, the plan shows a Custom pricing tag and every figure on the page uses your rate; that rate belongs to the plan it was agreed for, so if you move yourself to a different plan that plan's normal price applies, and if your subscription is cancelled the rate is removed. A new rate starts with your next invoice. Manage Subscription opens the payment portal; Cancel asks you to confirm in the Cancel Subscription dialog, after which the plan runs to the end of the period and Resume Subscription appears if you change your mind. |
| Usage | Meters for SMS segments, voice minutes, AI voice minutes and AI requests against the pooled allowance (100 SMS, 30 voice minutes, 5 AI voice minutes and 50 AI requests per active employee per month). Overage rates are shown alongside. |
| Invoices | Invoice History with downloadable PDFs and payment status; Pay Now for any open invoice. |
| Settings | Billing Information — company details on the invoice, Update Payment method and Update Billing Information. |
| Alerts | Usage alerts fire at 75%, 90% and when you exceed 100% of each allowance; choose who receives them. |
Companies without a subscription are on the Free tier (5 employees, 1 branch, 2 sites, no SMS/voice/AI credit). Locked pages show an Upgrade prompt that leads here.