4.1 Dashboard
Where: Monitor > Dashboard · Plan: All plans · Roles: Admin, Branch Manager
The home page. It shows a greeting with a live clock and refreshes in real time as guards clock in, incidents are filed and messages arrive.
- Action cards at the top count what needs attention and link straight to it: Pending Requests, Unconfirmed Shifts, Pending Timesheets, Certification Expiries, Pending Verifications, Geofence Violations and AI Recommendations.
- Date range controls filter the charts.
- Live map preview shows where on-shift guards are right now (when Live Location is enabled).
- Incident trends can be viewed By Day, By Time of Day or Over Time.
- Patrol activity, verifications and recent messages & campaigns summarise the last period.
- New companies see the Get Started checklist described in section 1.3.
- Locked tiles. Every tile, action card, health meter and section on this page locks in step with the page it opens. On the Free tier the Active Guards, Open Incidents and Active Patrols tiles, the Live Map, Incident Analytics, Patrols, Location Verifications and Communications sections show a grey lock (Requires a paid plan); on Free and Core, Clocked In, Hours, Overtime, Shifts, Unconfirmed Shifts, Pending Timesheets, AI Recommendations and the Wage Law Compliance card show an amber spark (Requires the Complete plan). A locked tile hides its number rather than showing a misleading zero, is not counted in the items need attention pill, and still opens its page, where the Upgrade prompt names the same plan as the marker (requires a paid plan behind a grey lock, requires the Complete plan behind an amber spark) and explains what it adds. Locked sections offer See what's included and Upgrade (or Upgrade to Complete) directly.
4.2 Attendance Monitoring
Where: Monitor > Attendance Monitoring · Plan: Complete · Roles: Admin, Branch Manager
A live board (titled Realtime Time & Attendance) built from today's schedule and clock records.
- Panels: No Clock In (shift started, nobody clocked in), No Clock Out (shift ended, still clocked in), Meal Break Compliance, Late Minutes, Clock Ins – Next 30 Min, Clock Activity (today's punches) and On Shift Now; expand for Upcoming Clock Ins and Upcoming Clock Outs.
- Click any row to open the shift or the employee.
- From a late or no-show row you can record an attendance infraction. The action (Verbal Warning, Written Warning, 3-Day Suspension, 5-Day Suspension) is suggested from the bands configured under
Settings > Time & Attendance Infractions Setup(section 10.9). No-shows here do not page on-call contacts. - A branch manager's board, and the infractions they can record or change, cover the employees assigned to their branch's sites.
4.3 Live Map
Where: Monitor > Live Map · Plan: Core or Complete · Feature: Live Location or Geofencing enabled
A map of the latest GPS position reported by each guard's app while they are on shift or on patrol. Markers show the guard's name, last update time and battery level. Use it to confirm coverage or find the nearest guard to a site.
4.4 Location Verifications
Where: Monitor > Location Verifications · Plan: Core or Complete · Feature: Live Location or Geofencing enabled
A verification asks a guard to prove they are at their site. The app sends their GPS position and the portal records whether it is inside the site's geofence.
- The list shows every verification with its result (Within Geofence or Outside Geofence), time and site. Search by guard or site. Within Geofence means inside the site's drawn geofence (circle or polygon) or within the site's GPS tolerance (meters) of its edge — the same rule the time clock uses to mark a punch verified, so a guard who clocks in verified will also pass a verification from the same spot. Set the tolerance to 0 for strictly inside the fence.
- Send Verification creates a new request for a guard or a whole shift; the guard receives a push notification and taps it to respond.
- View Shift opens the schedule the verification belongs to.
- Automatic verifications (before a shift starts or ends, or periodically during it) are configured per site under
Site detail > Settings > Notifications; a Verification Timeout there pages on-call contacts when a guard does not respond, and Check Geofence pages them for an outside-geofence result.