The AI Chat tab (AI Assistant) is a text assistant that knows your schedule, sites and company data. Tap the ? icon or View all capabilities → to open What I Can Help With, where suggestions are grouped as Schedules & Time, Sites & Info, Contacts, Reporting, History and My Records; tap one, or type your own question, for example:
- "What are my shifts this week?" / "How many hours did I work this week?"
- "Show me the post orders for my site" / "Who is on call for my site right now?"
- "I need to call out sick tomorrow" / "My relief guard hasn't arrived"
- "Can I finish my patrol yet?"
- "Log in the logbook that a delivery arrived at the front desk" / "What did the last shift note in the logbook?"
- "Which of my certifications expire in the next 90 days?" / "Do I have any pending location or uniform checks?"
Shortcut chips (My Schedule, Post Orders, Emergency, Incident) send a ready-made question for you. Replies are formatted for easy reading and the conversation stays on your phone until you clear it with the trash icon. The message box uses your phone's spell check and autocorrect. "Today", "tomorrow" and "now" follow your phone's time zone (your site's time zone when you text the assistant by SMS), and hours and clock times are shown in that time zone.
"My site" in a question means the site you are clocked in at right now; if you are not clocked in, the site of your shift today (or your next shift today); if you have no shift today and only one assigned site, that site. When none of those apply the assistant asks which of your assigned sites you mean. Naming a site ("post orders for Greenfield") always looks that site up directly.
Reporting an incident in chat. Say what happened ("someone broke the gate at Greenfield") and the assistant files the same report as the Report Incident form. It writes the short title and picks the severity itself from what you said (you can correct either), and uses when it happened if you mention it (leave it out if it is happening now — the assistant converts "around 2am" using the site's time zone). Before submitting, the assistant runs the same five W's check as the form's Report Writing Coach and asks one round of questions in a single message: whichever of who, what, when, where or why/how is missing; the required text fields of any incident form marked for the AI assistant that covers the site (photo, file and signature fields are skipped — add them later from the app); plus — only when the site has emergency contacts set up to receive incident reports — whether to email the site's emergency contacts (default no; the on-call manager is always notified). Answer what you can, or say "just submit it"; either way the report is filed on your next message and the assistant does not ask again. Once filed it confirms the site and severity, tells you whether the site contacts and company admins were actually emailed (or that nobody is set up / the email failed, so you can alert your supervisor directly), and passes on any Report Writing Training Tips from the AI review. If the report is refused (for example a required custom field is empty) the assistant tells you why and asks for what is missing rather than reporting success.
Patrol status. "How is my patrol going?" or "Can I finish my patrol yet?" lists your current and recent patrols with the checkpoints scanned, photos and form submissions at each, and names any required form that still blocks completion.
Logbook. "Log that a courier dropped a package at the desk" writes an entry in the site logbook (section 8.2) under your name, at your current site unless you name one, with the type — General, Visitor Log, Maintenance, Security Check, Shift Handover or Notes — inferred from what you said. Photos are added from the app afterwards. "What did the last shift note?" reads back the latest entries. Routine activity belongs in the logbook; anything that is a safety or security event is an incident, and the assistant will ask which you mean if it is unclear.
My records. "Which of my certifications expire soon?" lists your Certifications & Licenses (section 11.3) with expired ones first, then those expiring within the window you asked for (90 days by default). "Do I have anything pending?" lists the Location Verifications and Uniform Checks still waiting on you (sections 10.2 and 10.3); the assistant cannot complete them for you — open them in the app or from the link you were sent.
The same assistant answers when you phone your company's AI dispatcher number (if your company has one): after it recognises your caller ID, you can ask for your shifts, post orders, patrol routes and patrol status, emergency and on-call contacts, the logbook, your certifications and pending checks, report an incident (same questions and five W's check as above), call out, or report a relief delay.