Incidents, call-outs and relief delays

7.1 Reporting an incident

Feature: Incident reporting enabled by your company

1. Tap REPORT INCIDENT on Home (or More > Report Incident).
2. Choose the site, enter a title, pick the severity — Low, Medium, High or Critical — and set the date and time it happened.
3. Write the description. The Report Writing Coach under the box tracks the five W's ({n}/5 of the 5 W's — who, what, when, where, why) as you type and shows a rotating writing tip; it does not rewrite your text.
4. Add up to five photos, an Add Vehicle Damage Diagram sketch for vehicle incidents, and Add Signature (Tap to Sign).
5. Complete any custom fields your company has added to the incident form (a vehicle-type custom field offers its own Add Vehicle Diagram).
6. Choose whether to Notify site contacts immediately (the site's contacts flagged to receive incident reports).
7. Tap Submit Report.

You can also file an incident by talking to the AI Chat tab or by phoning your company's AI dispatcher (see §9). Both collect the same details as this form — site, title, what happened, severity, when it happened and whether to notify site contacts — and run the same five W's check before submitting. Photos, diagrams and signatures can only be added in the app; open the report afterwards to attach them. Whichever way you file, the on-call manager is notified, the incident is reviewed by your company's AI, and the assistant reads you its Report Writing Training Tips.

More > View Incidents (or My Incidents on Home) lists your reports with status. Tap one to read it, including the AI Enhanced Report your company's AI produced from your text and Report Writing Training Tips. You can edit a report (Save Changes) only within 10 minutes of submitting it — after that the app says Edit Window Closed. Reports cannot be deleted from the app; ask a manager.

7.2 Requesting a call-out

Use this when you cannot work a scheduled shift.

1. Tap REQUEST CALL OFF on Home or More > Request Call-Out.
2. Under Your Scheduled Shifts the app lists your shifts for the next 14 days (date, times and site). Tap the one you cannot work and the Call-Out Date, Site and shift times are filled in for you and the request is linked to that shift. If your shift is not listed, tap My shift isn't listed – enter details manually; when nothing is scheduled the app says No scheduled shifts found and shows the fields straight away. You can still adjust the fields after picking a shift — changing the date or site turns it into a manual request.
3. Choose the reason — Sick, Family Emergency, Personal Emergency, Medical Appointment, Transportation Issues, Weather Conditions or Other — and optionally add notes.
4. Tap Submit Request.

Your supervisors and on-call contacts are notified. More > View Call-Outs shows each request as pending, approved or denied; pending requests can be edited (Edit Call-Out, which offers the shorter reason list Sick, Family Emergency, Personal, Medical Appointment, Other) or deleted, processed ones cannot.

7.3 Notifying of a relief delay

Tap NOTIFY OF RELIEF DELAY on Home when your relief has not arrived. On the Report Lateness screen pick the site and the Issue — Relief guard has not arrived, Relief guard is running late, No coverage sent for shift change, Scheduled relief called out, Relief guard at wrong location, Communication issue with relief or Other — add details and tap Report Coverage Issue. The confirmation reads Lateness report submitted! Dispatcher has been notified. On-call contacts are alerted so coverage can be arranged, and the report appears in your call-out history.